Change of Ownership Guide

Use this guide to transfer a domain name and/or web hosting service from the current owner to a new owner.

Download Change of Ownership Form (PDF)

What Is a Change of Ownership?

A Change of Ownership updates the legal account holder for your services. This can include:

• Domain name ownership
• Web hosting account ownership
• Related website and email account responsibility

When Should You Use This Process?

• A business is sold
• A domain was registered under the wrong person or company
• Ownership is moving between directors, partners, or family members
• You want billing and account control to be moved to someone else

Before You Start

Please have the following ready:

• Domain name(s) to transfer
• Hosting account details (if hosting is included)
• Current owner details
• New owner details
• Contact email and phone for both parties
• Supporting documents (if required)

Step-by-Step Process

Step 1: Download and complete the form.

Step 2: Add current owner details (name/business name, contact details, eligibility identifiers where applicable).

Step 3: Add new owner details (name/business name, contact details, eligibility identifiers where applicable).

Step 4: Sign the declarations.

• Current owner signature
• New owner signature
• Date of signing

Witness/staff signature is optional unless specifically requested.

If the current owner is not available to sign, these two checkbox items are mandatory:

• Business sale agreement/authority letter
• Company letterhead confirmation

Step 5: Submit the completed form and supporting documents to support.

Step 6: Wait for verification and completion confirmation by email.

Important Notes

• For .au domains, Change of Registrant rules and eligibility checks may apply.
• Submitting an incomplete form can delay processing.
• Services remain under the current owner until transfer approval is complete.

Typical processing time: 1 to 3 business days after all valid documents are received.

Frequently Asked Questions

Will my website go offline during transfer?
Usually, no, if DNS and hosting settings remain unchanged.

Will emails stop working?
Email usually remains active if server settings are unchanged.

Can I transfer only the hosting or only the domain?
Yes. The form allows domain-only, hosting-only, or both.

What if one party cannot sign?
If the current owner cannot sign, you must include both: Business sale agreement/authority letter and Company letterhead confirmation.

Download the Form